Return & Refund

Return & Refund Policy - Pingmall.shop

Thank you for choosing Pingmall.shop! We hope you are satisfied with your purchase. If you need to return an item or request a refund after receiving it, please refer to the following policy.

1. Return Conditions

• You can request a return within 30 days of receiving the item.
• The item must be unused and in its original packaging with tags intact.
• A proof of purchase (such as a receipt or order confirmation email) should accompany the returned item.

2. Return Process

1. Contact Customer Support: Please reach out to our customer service team via email (support@pingmall.shop) 
2. Obtain Return Authorization: Our customer service team will provide you with return authorization and related instructions.
3. Ship the Item Back: Follow the instructions to return the item to the specified address, ensuring it is securely packaged to prevent damage during shipping.
4. Track Your Return: Keep the shipping receipt for future reference.

3. Refund Processing

• Once we receive the returned item and confirm it meets the return conditions, we will process the refund within 7 business days.
• Refunds will be issued to your original payment method. The exact time for funds to appear may vary depending on your bank's processing times.

4. Exceptions

The following items are not eligible for return or refund:

• Used items
• Customized products
• Perishable goods (such as food, cosmetics, etc.)

5. Shipping Policy

• Original shipping fees are non-refundable.
• If the return is due to our error (such as receiving the wrong item or a damaged product), shipping costs will be covered by us.

6. Contact Us

If you have any questions regarding our return and refund policy, please feel free to contact our customer support team, and we will be happy to assist you.

Thank you for choosing Pingmall.shop! We look forward to continuing to provide you with quality products and services!