FAQS

Frequently Asked Questions (FAQs) - Pingmall.shop

1. How do I place an order?

You can browse our website for products, select the items you want, and add them to your cart. Once you have made your selections, go to your cart and follow the prompts to complete the checkout process.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit cards (such as Visa, MasterCard, American Express)
• Debit cards
• PayPal

All payment information is processed through secure encryption to ensure your payment safety.

3. What is the delivery time?

Typically, order processing and delivery time is 3-7 business days, although this may vary depending on your location. You can check the estimated delivery date at checkout.

4. How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to track the status of your order on the shipping company's website.

5. What is your refund policy?

If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please ensure the product is unused and retains its original packaging. For detailed refund procedures, please refer to our refund policy page.

6. What should I do if I receive a damaged item?

If you receive a damaged item or one that does not match your order, please contact our customer support team within 7 days of receipt. We will provide a solution, including a refund or replacement.

7. Do you offer international shipping?

Currently, we only provide domestic shipping. We may introduce international shipping in the future, so please stay tuned for updates on our website.

8. How can I contact customer support?

If you have any questions or need assistance, please contact us using the following methods:

• Email: support@pingmall.shop

Thank you for choosing Pingmall.shop! We look forward to providing you with quality products and services!